Description

Minehead Medical Centre is seeking a Patient Navigator to join our welcoming administrative team. In this essential role, you'll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.

This is a fixed-term contract, 6 months.
Full-time (40 hours per week) or part-time can be considered.

Note: Previous unsuccessful candidates need not reapply.
Suitable candidates must have the right to live and work in the UK. Regretfully, we cannot support with sponsorship for this position.

• Welcoming patients and visitors, managing check-ins, and providing appointment information.
• Answering phone calls and handling patient inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, over the phone, and via email.
• Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
• Keeping the reception area tidy and ensuring smooth handovers for colleagues.
• Completing administrative tasks such as patient registrations and updates.

Key Responsibilities
Welcoming patients and visitors, managing check-ins, and providing appointment information.
Answering phone calls and handling patient inquiries with empathy and professionalism.
Scheduling and managing appointments using our system.
Processing prescription requests from patients and pharmacies.
Handling patient queries in person, over the phone, and via email.
Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
Keeping the reception area tidy and ensuring smooth handovers for colleagues.
Completing administrative tasks such as patient registrations and updates.

System used: EMIS

Why join us?

Our Benefits;

• NHS Pension with 20.6% Employer Contribution
• 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
• Extra day of leave per year for work anniversary
• Enhanced Maternity, Maternity/Paternity Support, Adoption pay
• Participation in OMG's refer a friend scheme
• Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme - free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts
• £12.71 per hour

About Minehead Medical Centre

Since 1990, Minehead Medical Centre has provided healthcare services to its community. It is the only GP service in the area. The other two GP surgeries are located much further out on the outskirts. The patient list size is 12,330 with a slightly higher number of ageing population when compared to the rest of Somerset. In recent years, Minehead Medical Centre has undergone refurbishment works to provide additional clinical rooms on the ground floor.

Supported by the larger Group, Minehead Medical Centre delivers excellent care to the patients and communities around Minehead. The Medical Centre is a central hub in the town, with a team as close-knit as the rest of Minehead's population.

Note: We reserve the right to close this advert early.