Description

Weandrsquo;re at an exciting point in Darlington as we start to bring our Family Hubs to life, and weandrsquo;re looking for two Family Hub Navigators to join us and be part of this from the beginning. We have one full-time post (37 hours) and one part-time post (22.2 hours per week). The full-time salary is andpound;27,254andndash;andpound;28,598, and the part-time salary is andpound;16,355andndash;andpound;17,157.

These are fixed term posts in place for 3 years.



Family Hubs are about making it easier for families to get the right help, at the right time. Weandrsquo;re bringing together early help, Best Start for Life and family support into a more joined-up way of working, and the Navigator role sits right at the heart of that.



For many families, youandrsquo;ll be the first person they meet when they come into the Hub, so how you greet people, listen and respond really matters. This role is about making people feel welcome, helping them feel understood, and supporting them to take that first step.



In a typical day, youandrsquo;ll be talking to families about whatandrsquo;s going on for them, helping them make sense of their options, and linking them into the right support, whether thatandrsquo;s something happening in the Hub, another service in the council, or a partner organisation.



You wonandrsquo;t be holding cases, but you will spend time alongside families when they need a bit of extra help to get started, whether thatandrsquo;s making a referral with them, following things up, or even walking with them into a group for the first time.



A big part of the role is building relationships. Some families will come in and know exactly what they need, others wonandrsquo;t, and your job is to help make things clearer, reduce any anxiety about asking for help, and make sure they donandrsquo;t feel passed around or left to navigate services on their own.



Youandrsquo;ll be working alongside a range of partners including health, education and voluntary sector organisations, so being able to communicate well and build positive working relationships will really help. There will also be opportunities to get out into the community, helping us reach families who might not usually access services and making sure the Hub feels open and accessible to everyone.



Weandrsquo;re looking for people who are approachable, warm and confident in working with others. You donandrsquo;t need to come from a specific professional background, but you do need to be someone who can listen well, put people at ease, and respond in a thoughtful and practical way. Experience in customer-facing roles, community work or supporting families would be helpful, but just as important is your attitude and how you work with people.



This is a chance to be part of something new and to help shape what Family Hubs feel like for families in Darlington. If you like working with people, want to make a difference in your community, and are interested in helping families get the support they need earlier, weandrsquo;d really encourage you to apply.



What we offer

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The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

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A pivotal role in an Outstanding local authority.
A supportive culture grounded in relational practice.
Flexible and hybrid working.
Clear commitment to learning, development and progression.
32 days Annual Leave plus Bank Holidays, with the option to purchase additional Annual Leave.andnbsp;
Access to the Local Government Pension Scheme with the option to make Additional Voluntary Contributions.
Flexi-time scheme.
Generous Maternity, Paternity and Adoption Leave schemes.
Staff equality forums.
Green Car Leasing Scheme.
Access to a wide range of training, learning and development.
Physiotherapy service.
Confidential counselling service.
Great wellbeing offer.
Cycle to Work Scheme.
Dolphin Centre Fit for Life Discounts.
Local and National retailer discounts.
Vivup employee benefit app and Lifestyle Savings.
Arriva Employee Travel Clubandnbsp;

For the full range of benefits we offer, please see our andldquo;why work for usandrdquo; internet page, which also includes our Total Reward Booklet and Employee Benefit Video.



https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/



Find out further information about us and what itandrsquo;s like to work for our great team by visiting the Jobs and Careers home page.



https://www.darlington.gov.uk/jobs-and-careers/



For detailed information on this role, please refer to the Role Profile and Employee Information Sheet.

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If you wish to discuss this role, please contact Kayleigh Redfern, Team Manager on 01325 406374 or email kayleigh.redfern@darlington.gov.ukandnbsp;for a confidential and informal discussion about the role.

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This post is subject to an Enhanced Disclosure with Childrenand#39;s Barred List check.

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General Information for Applicants:



All applicant email correspondence will come fromandnbsp;donotreply@northeastjobs.org.ukandnbsp;and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.

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Proud member of the Disability Confident employer scheme

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.